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Changes for the Better -Client Testimonies We would like to share some of the appreciations we have received from our Clients.... Our hands-on approach to service delivery forms the basis of a long-term relationship with our clients based on our mission and vision. Our services create the kind of results that our clients want, as you will see in the client testimonies below. Some of our clients were little known while others were well-known. Most of our clients are still in the process of becoming leaders in their niche. Well-known clients often come to us because of our internationally acclaimed methodology, which is as powerful as it is unique. Other clients come to us simply because they want to grow more quickly, and want a mentor whose vision and values are aligned with their own. Below are some of the Stories of the specific results clients have received from our work: Babe Sarah Restaurant, Kampala “I was terrible at marketing. Somehow I didn’t feel confident enough to talk about my business. During the Entrepreneurship Training Workshop (ETW), among other things, I learnt how to talk about my business at every opportunity. The results are fascinating. My sales have grown four-fold. I started out with a small restaurant. I have now developed an outside catering and equipment hiring departments and I am really having a ball! It is not that I don’t get challenges. I do but because I am more confident of what I am doing I able to solve them. Thanks Enterprise Uganda and Uganda Women Entrepreneurs Association.” Sarah V. Frost Executive Director, Babe Sarah Restaurant, Kampala Bunyonyi Safaris Ltd “Since I attended the Entrepreneurship Training Workshop, I have never looked back! Before the training I was extremely stressed and even had no time for my family and myself. I was always busy fire fighting and this gave me no time to contemplate the future of my company. I learnt many things at the workshop and what I value most is the ability to create and maintain systems. Systems have freed me and as a result I am getting the best out of my employees, my profits are going up, the work place is a happy one and I now have time for my children and myself. I have recommended the course to many of my friends who have noted my positive change. I hope they too can have the same opportunity that I had.” "The training has improved my confidence as a Manager. I take more calculated risks, market more and the number of my corporate clients have increased". Charlotte Kamugisha. bunyonyi@utlonline.co.ug Executive Director, Bunyonyi Safaris Ltd., Kabale Scorpion Traders Ltd. “The ETW gave me confidence to walk into a bank and ask for a loan, something I had dreaded and thought myself incapable of doing. I was able to get an unsecured loan because of my presentation, which is something I learnt from the Entrepreneurship Workshop. My business has now been boosted and is doing very well. I had actually contemplated closing it before the training. I am grateful for this opportunity and hope that many more women can benefit from it". Harriet TugumeManaging Director, Scorpion Traders Ltd. Crispas Designs & Trimming "My business was based more on experience and the needs of customers. With Enterprise Uganda came more contacts, information and networking. This has widened my resource base and given me more ways of improving the service I provide to my customers". Ruth Lugwana (Mrs.) Director, Crispas Designs & Trimming DALLMO ENTERPRISES, KIBAALE. "All my business was centered in one district and i was everything in my business. I was able to liaise with some people i attended the course with and I have moved out to other districts. I have generally improved on my profits and better plans". Ms Hedwig Mbaziira Director, DALLMO ENTERPRISES, KIBAALE. Kwik Kar Kleaning Services "There were no systems and we were loosing money by our workers. since then, we have introduced managerial systems and stealing has been reduced too". Paul Serwano Serwamukono. Managing Director, Kwik Kar Kleaning Services, Kampala. Millennium Travel and Tour Ltd. "There was no division of labour and delegation by top management to staff. We have improved our marketing skills, relationship between management, customers and staff. We have learnt and know how to acquire loans. I gained self confidence, improved my communication skills and learnt how to network in order to get more business". Kyakunzire Charity Director, Millennium Travel and Tour Ltd., Kampala. Dathine Consult Ltd " The training gave me the strength and encouragement to persist and push on whatever the challenges I met in business. I was able to establish a business from the idea acquired during training". Catherine Tindiwensi Director, Dathine Consult Ltd , Kampala. NEW DAY BOOKSHOP "Financial systems were very poor. Books of accounts were not done regularly and properly. I clearly saw the need and importance of putting in place good financial systems. I immediately brought in an accountant, purchased a computer which is used to support the business and the books of accounts are now in order". Charity Kivengere Director, New Day Bookshop, Kampala. Tamale & Family Poultry Farm "Before I attended the course at Enterprise Uganda, I was not a good record keeper. It was more of a hobby than serious business. I would use money as though it was my salary not considering the business as a separate entity with its records and accountability. Enterprise Uganda has actually opened my eyes to view my poultry farm as a real business. It has taught me record keeping, networking & seeking information, built my confidence and made more aggressive in marketing my products. I was advised to separate business and my household as well as workers are concerned. In my my home I am more organized than before. I can now plan what I want to do and also live according to my daily budget, but before that i used to spend on impulse-one day i would have money but soon after there would be none and no good results out of it." Joyce Driciru Tamale Proprietor of Family Poultry Farm, Kampala. Grace Graphics "Before the training, I was doing so many things like restocking cattle, stationery, graphic designing etc. All these were on a sort of trial and error basis. After the training , I organized myself to undertake a serious business venture. Currently, I only deal in graphic designing, printing and publishing. I had to drop my my other disorganized partner and settled with my wife to do this business". Omara John Bosco Managing Director- Grace Graphics, Kampala CAROL SALOON "My business was doing well because I did not know how to organize and run it. I had no time management at all and i did not know how to market my products and seek opportunities. So I was always messed up with my staff, accountability and made losses only. I couldn't know how the money was spent because at times I could move with a lot of money and spend it without recording or accounting for it. The training helped me to fight my weaknesses, manage my time, staff, keep business books and records, arrangement of displays and go to work early. I also became organized in my own home even my husband and children are happy with me" Mary F. Kyoratungye Owner, CAROL SALOON, Kampala Family Care Drug Shop "I was not confident of my self, used to over dependent on my relatives for financial support, I could not seek information and feared to take risks in business. Enterprise Uganda has helped me to improve my networking with different entrepreneurs. this has helped me get different ideas from them, which I used to compare with mine in business which has helped me get more customers. My profits have increased after the entrepreneurship workshop, I became more confident, self-reliant. It also helped me to venture into a different business i.e. a Washing bay and parking yard besides my pharmaceutical business. I can now take and calculate risks." Ndahura Phatma Manager, Family Care Drug Shop, Entebbe. MONAMI Restaurant & Take-Away "My business was solely dependent on me. Without my presence, business seemed to be in balance, lack of coordination among staff and book keeping was not strictly followed. My business now is moving systematically. Each staff knows his/her own responsibilities and work goes on without my direct and full-time supervision. Thus, I now have time to sit back and relax while business moves swiftly. I have the confidence to get a loan to improve my business." Nabadda Barya Grace. F. Proprietor, MONAMI Restaurant & Take-Away, Kampala. SCORPION TRADERS " I used to make uncertain moves in my business. I have got more focused in where I want the business to go. I got direction. I am less involved in practical work. I developed systems. My employees work and I get better results. I concentrate on the planning." Harriet Tugume Proprietor, SCORPION TRADERS, Kampala. M & C Stationery and General Enterprises, Masindi "I had no business because risk taking was my problem. Enterprise Uganda helped me to take challenges personally. I have been able to turn problems into strategies and solutions. I was able to start my business in about 3 weeks after July-Aug 2002 training in Hoima. I prepared a Business plan which helps to focus on the business progress critically. It is a pleasure to note that my business which is barely 16months old has grown steadily more that 8 times. My market share has grown by over 50%. I can use my time and resources better. It is quite rewarding to to work with Enterprise Uganda as your development partner." Lema Charles Proprietor, M&C Stationery and General Enterprises, Masindi. MK Flora Ltd. "The flower business had been characterized by hardships arising from lack of adequate capitalization, market knowledge and access and poor management approach. The Business Health Check has identified key areas of concern (weaknesses) and led to corrective measures." Dr. E.B. Mwesigwa Managing Director, MK Flora, Mpigi Mango Tree Educational Enterprise "We were still a small business trying to establish ourselves by the time I attended the training in 2001. It has increased our awareness of the need to professionally run our business by having us focus on financial management and accounting procedures, drawing a work plan and following it through and improving our internal administrative mechanisms. We also increased our networking and the Business counselor did a great job in assisting us to follow through our business plan". Kagga A. Abdul Marketing Manager- Mango Tree Educational Enterprise, Kampala ROBENTA ENTERPRISES LTD. "I did not have a business plan, had inadequate financial control systems and the trade mark was not registered. After the Health Check I opened a bank account enforcing good banking culture. I have improved pricing policies and my market share and profitability have increased." Rosemary Tamusange Managing Director, Robenta Enterprises/Micro Lan- Kampala. TROSA DESIGNS LTD. "I had a problem with record keeping and did not have set targets. The training has helped me set my targets very well. the training has helped me set my targets very well, work with my workers as a team, record keeping is now in place. I am thinking big." Winnie Kakuru Proprietor, Trosa Designs Ltd., Kampala MWEBAZA GROCERIES "I had just started business with three products on the market. the training changed my attitude from an employee to a business person. It helped me improve my setting goals and pursuing them. I have improved my entrepreneurships skills and applied the knowledge in expanding my business to six products." Angela Nakafero MWEBAZA GROCERIES, Kampala A.R. KIIZA & ASSOCIATES "There was limited networking but that is not the case now. more clients were pleased with finishing their work on time as promised." Akiiki Rukara Kiiza A.R. KIIZA & ASSOCIATES, Kampala YOUMA ENTERPRISES "There was no planning, haphazard movement and things were happening on their own. I got to know what I am capable of doing and to understand what I should be doing that's why I now work on a plan." Damali Joan Lukwago YOUMA ENTERPRISES INTRA-AFRICA SERVICES LTD. "No concrete business plan and no job descriptions. I was able to appreciate the importance of a business plan, clear job descriptions and improved customer care. I was also able to get credit facility from a bank using only the training and not professional firms." David Olimi Managing Director-INTRA-AFRICA SERVICES LTD, Kampala. Safi Cleaning Services " I discovered my self as an entrepreneur and gained confidence that i was on the right track after the workshop" Nyabunwa Sapphira Managing Director - Safi Cleaning Services, Kampala. Solar Energy Ltd. "The situation on our business before Enterprise Uganda training can be described as chaos. I was the master of all activity. We have since recorded tremendous changes in sales, customer confidence, improved savings, time management and accounts management." Richard Kanyike Managing Director- Solar Energy Ltd, Kampala. INFRASTRUCTURE DESIGN FORUM "The Business was much smaller and poorly organized and managed. We are now better, better organized and have elaborate management and improved financial management." Jasper Kyomukama K. Cayman Consults "The training that Enterprise Uganda gave me helped me start making a business plan for my company. I appreciated and started using my financial records for decision making and started pursuing my opportunities with confidence knowing that I could achieve them irrespective of any short term difficulties." Luwaga Abubaker, CEO, Cayman Consults- Kampala FARM INPUTS CARE CENTRE LTD. "Our Financial management reporting was weak, regional marketing non-existent and product branding non-existent. We have strengthened our Financial management, penetrated regional markets with the introduction of FICA seeds in the Kenyan and Tanzanian markets. we have also created relationships with seed traders in the region and product branding developed." Emmanuel Mubangizi General Manager, FARM INPUTS CARE CENTRE LTD.- Kampala SUITS MEN LTD. "I learnt how to assess risk and business ventures and to create controls in business to achieve a lifelong business venture. I have also learnt that quality service pays. Aim for the best quality products and services." Herbert James Luwaga SUITS MEN LTD, King Fahad Plaza, Kampala. COMFARNET CONSULT (U) LTD. "Our business handling horticultural products is sensitive with many constraints: production, marketing of agricultural crops in a landlocked country with low levels of technology. The training of Enterprise Uganda offered us the opportunity to understand the do's of making such a business venture successful. It emphasized the importance of a business plan which is a very important objective and management tool for running the business successfully." Richard Bakadde Project Coordinator, COMFARNET CONSULT (U) LTD.- Kampala Bethany Clinic "We had one branch with limited sources of income and clients. We have had a paradigm shift from offering services to doing competitive business, more visionary and improved business ambience and customer communication. The training opened our eyes to new opportunities, diversifying sources of income and trapping clients of middle class by opening a new dental branch easily accessible from the city centre. We are now accessing bank loans for improving our technology and acquisition of dental materials. we have networked with other medical practitioners to access markets through insurance companies. Before i used to handle issues as they arose, now I plan for each year and make budgets." Dr. Deo Mawano Malobo Dental Surgeon, Bethany Clinic- Kampala CONCRETE K. LTD. "Our Business was low and orders were not flowing continuously. Enterprise Uganda helped us in isolating the particular competencies to utilize in business in our case: Setting goals and planning; Persistence; Networking. These particular three have been developed since training. The company is now well known and we have also gained approval from former competitors, who actually place orders with us at negotiated rates." Batte David Director - CONCRETE K. LTD. ON FARM DAIRY PRODUCTS "It was a business with no records, without future prospect, it was meant for survival with no set goals. There was no trust in the employees, the directors had to be around for the business to go on. No loan had been got from anywhere because I always feared these loans." "The business is now registered and I have records for the business. The business has been extended to new premises. From the training I got better skills of managing the business and there is now a good relationship with the employees, customer care, better planning and I gained a lot of confidence in my self and work." Namakula Kadiisi Joweria ON FARM DAIRY PRODUCTS, Kampala Forward Arts Ltd. "By the time I took the training, we had just opened the company but with no clear vision of what we were going to do and no commitment to the activities of the company. The Entrepreneurship workshop i took motivated me in running my business. By using the PECs I have improved much in running my daily activities in business .e.g. I can network with empretecos. This has greatly improved and enhanced my ideas in business." Mpenja Rashid Forward Arts Ltd.- Kampala. NTWIRENABO & FAMILY CO. "The business was disorganized. the was no document to show what I was doing and the business was part of me. In fact I realized that I have no business so I am trying to sort my self out and start it. My spending is now specific and I set goals which are going to help me start a new business." Ntwirenabo Anne NTWIRENABO & FAMILY CO. SKYLINE HOTEL "The business was actually disorganized. I assumed I knew what I was doing but after attending the workshop, I realized that I was doing a lot of messes. I am now trying to reform with the whole management team. The guests have also started appreciating our services and everybody who knew our place before I attended the training can easily tell that. There is actually a lot of improvement in the place. I can now plan systematically and i can follow my plan schedule to achieve what I want." SKYLINE HOTEL, Kabale. ECLIPSE/EDILSOIL JVC CO. LTD. "We used to work without clearly defined objectives and financial budgeting in writing, staff responsibilities were not well defined, remuneration of directors was not well defined and paid at regular intervals, management was not linked to audit reports which were mainly for tax purposes. Efforts have been made to link management decisions to audit reports, staff responsibilities written and given to staff, budgets prepared and discussed with auditors." "The most important discovery was self-discovery that I could do more than I had thought. The syndrome of thinking in box was discarded, I try to look beyond the assumed and aim high. I also have appreciated that it is important to use bank money to interest." Muwuluke Zikusooka Jimmy Technical Director, ECLIPSE/EDILSOIL JVC CO. LTD, Kampala. ICT CENTRE KABALE "The training has improved my my seeking information because I used not to contact some key people on certain issues. It has also helped me to maintain business records. I now appreciate the need for a business plan which was not in my plans of business development, stick to my a words especially when there is a change and strive to produce good quality in offering services." Musimenta Immaculate ICT CENTRE KABALE POOLINK SYSTEMS LTD. "Before the training, I had problems in planning, marketing and public relations particularly relating to and maintaining my customers and delivering quality service. I have improved on my turnover, marketing capacity and public relations. The trainers were found to be committed and delivering quality training." Byakika Susan Faith POOLINK SYSTEMS LTD, Mbale Karuguza Progressive Sec. School "We were operating with no clear vision, no books of accounts, no job descriptions etc. I have been able to improve financial tracking and apply PECs at all times." Tibamwenda Andrew Karuguza Progressive Sec. School Sooba Enterprises Ltd. "I had many ideas and activities done at ago. There was fragmentation of resources, no record keeping, poor management and lack of guiding documents (work plan and budget). The training created awareness on how to identify and manage viable business by writing a business plan, keeping records and how to source financing, how to market my products by emphasizing on quality and service delivery. I specifically benefited from the time to time counseling, site visits and advisory meetings." Kihika Mary Mujumura Sooba Enterprises Ltd., Masindi Mukwakya General Stores Ltd. "The situation in my business was very poor, no customer care, no books of accounts etc. The training has opened my eyes to know my customers, where they come from and what they need most. I know my problems in my business." Mugisa Joseph Mukwakya General Stores Ltd, Hoima STANDARD KNITTERS "There was no focus, I didn't know the importance of a business plan and also didn't know how to write one. The management of finances was just a mess and there was no system established to control the quality of my products. I have sought a lot of information and got in contact with new technical persons to help me in my business. I have improved my self confidence, plan systematically and am more persistent." Zaare Jacqueline STANDARD KNITTERS, Kabale Kiryatete Maize Millers "The training has assisted me in managing my business better by introducing record keeping. I have become very aggressive in marketing and increased my sales." Balikurungi Nuha Kiryatete Maize Millers, Hoima. Kisembo Electronics "The business was limping. I was on trial and error basis. I have put my business on the right track and I can now know the future of my business. I have extended my business to other districts through networking with my fellow empretecos. I had one banker and I was limited to access loans because of no business plan. I got access to three banks and there is no limit on the money applied because the business plan was there as a proof and cash flows." Kisembo Deo Kisembo Electronics, Hoima Rift Valley Tourism Promotions "Some ideas were hanging in mind. I was not able to organize myself to focus on one idea at a time. I was getting desperate and almost giving up some of the good ideas like carbon marketing and growing medicinal plants. I had an acute problem of time management and record keeping." " I am now better organized, can follow and understand the business I am doing, take one idea, write a business plan and systematically implement activities to achieve my desired objectives. I keep record of my income and expenditures and other records. I am able to hire services of professional to do my work. My business is growing and I now feel more confident and determined." Rift Valley Tourism Promotions, Masindi. KABAGABU FARM "The situation in my business was bad. I was depending on the the mercy of one sole buyer .I never thought of doing any other business. I had no one to run to for business advice and I had no connections in business. I have moved out of the box. I now have many business opportunities and connections. I have now opened a dry cleaning business in Hoima Town. At first the sales were low and I almost closed business when no customers came. With Enterprise Uganda services, I have learnt to advertise my business resulting in improved sales." Simon Kasaija, KABAGABU FARM, HOIMA KIBWORO DAIRY/GOAT FARM "Before the training I used to do things in crude way. The training has helped me to improve my business, keep records at the farm, be more creative and introduce systems. I have managed to create market for my farm products by opening a Restaurant in Fort Portal to sell my milk and other food stuffs." Kasaija Edward, Fort Portal
KIGEZI PRIVATE SECTOR DEVELOPMENT COMPANY LIMITED "After the Entrepreneurship Training, I can assure you that I'm a different person in the world of entrepreneurship. I'm focused at realising value for every effort I apply in an enterprise I undertake."
Byamugisha Odomaro
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